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Documentation Index

Fetch the complete documentation index at: https://docs.stratapt.com/llms.txt

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StrataPT uses a dedicated feedback portal to collect and prioritize product improvement ideas from customers. If you have a suggestion for a new feature, a workflow you’d like improved, or a change that would help your clinic, this is where to submit it.
Access: All staff can view and create product feedback ideas.

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The Feedback Portal

The product feedback portal is available at feedback.stratapt.com. The portal is powered by Canny and is open to all StrataEMR customers. You can use it to:
  • Submit a new feature request or product suggestion
  • Browse ideas submitted by other practices
  • Upvote ideas you’d like to see prioritized
  • Track the status of requests that have been logged

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Submitting a Feature Request

Do not include PII in feedback submissions. All ideas and comments on the portal are visible to other StrataEMR users. Do not include patient names, dates of birth, record numbers, or any other protected health information. Do not include practice-specific details such as staff names, billing amounts, or internal account information.
When you submit feedback, include as much context as you can about the problem you’re trying to solve — not just the solution you have in mind. Explaining the workflow gap or the outcome you’re looking for helps the product team understand the real need and design a solution that works for more practices. If you’re experiencing a workflow issue and aren’t sure whether to submit it as a bug or a feature request, see Getting Help for guidance on how to classify what you’re reporting.

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Upvoting Existing Ideas

Before submitting something new, browse the portal to see if a similar request already exists. Upvoting an existing idea carries more weight than a duplicate submission — the product team uses vote counts to help prioritize the roadmap, and higher-voted items are more likely to be scheduled sooner. When a highly voted item ships, everyone who upvoted it receives a notification from the portal.

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How Feedback Informs the Roadmap

StrataPT’s product team reviews the feedback portal when planning future development. Requests are evaluated based on customer votes, use case frequency, and alignment with the product direction. Items that are accepted get linked to development projects and tracked through to release. Items that aren’t planned for development may be marked accordingly, but they remain visible in the portal.
You don’t need to wait for the portal to raise a concern. If you encounter an issue during a support interaction or call with your account team, your StrataPT contact can log feedback on your behalf. Either path gets the idea into the same queue.