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Kiosk Check-In transforms a standard tablet or laptop in your waiting room into a self-service check-in station. Patients can tap in, complete intake forms, and access the payment portal on their own device or on yours.
Access: Any staff member with schedule access can activate Kiosk mode. No special permissions are required.

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How Kiosk Check-In Works

When you activate Kiosk mode from the Schedule, StrataEMR locks down access to the full EMR on that device. Patients see only the check-in interface. Your staff credentials and patient records stay protected. Once a patient checks in, their status on the Schedule automatically updates to Arrived and Waiting. No manual update needed. Patients then have the ability to view any incomplete forms and outstanding copays and patient responsibility within their Patient Portal. If your practice has multiple facilities, Kiosk mode applies only to patients scheduled at the facility tied to that device.

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Activate Kiosk Mode

  1. Open the Schedule from the blue Menu Bar.
  2. Click the Kiosk View icon in the schedule toolbar. The device immediately enters Kiosk mode.
Kiosk View
Clicking Kiosk View will log your staff account out of StrataEMR on that device. The best method for Kiosk Check-In is a secured standalone tablet at your front desk.

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The Patient Check-In Experience

When a patient approaches the kiosk device, they see a TAP TO CHECK-IN button. Patients who prefer to use their own phone can scan the QR code displayed on screen instead. Both options lead to the same check-in flow.
Check In Screen
After tapping or scanning, the patient is prompted to locate their appointment:
  1. Enter first name and last initial.
  2. Select the green FIND APPOINTMENT button.
Appointment Check In
If a patient can’t locate their appointment through the name search, they can select VIEW ALL APPOINTMENTS to browse the day’s schedule.

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Complete Intake Forms

Patients can complete queued intake forms (registration, health questionnaire, consent forms) directly from the check-in flow. On a shared kiosk device, they scan a QR code displayed after checking in to pull the forms up on their own phone. Patients who already checked in on their own device via QR code are taken straight to their forms with a direct link. Completed forms automatically write back to the patient’s demographics and case record in StrataEMR.
Review Forms
To queue intake forms for a patient before their appointment, see Patient Engagement.

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Collect Payment at the Kiosk

After a patient checks in, they can access the payment portal to view and pay their balance. On a shared kiosk device, this means scanning a QR code shown on screen. Patients who checked in on their own device via QR code go straight to the payment portal through a direct link. Balance information will only be displayed if the patient has an existing balance or copay to pay.

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Exit Kiosk Mode

To return the device to full StrataEMR access, close the browser window and log back in with your staff credentials from the StrataEMR homepage.